Frequently Asked Questions
Unsure on where or how to start? Check out the info below to see if we have answered your questions.
If you can't find the information you need, feel free to give us a ring or send an email and we will answer anything and everything.
What printing system do you use?
HP Wall Art Solution Technologies.
How do I ensure the best print quality?
HP Wall Art Solution Technologies produce the best possible results. However, some file types become pixilated after being enlarged to a certain point. The HP Wall Art Solution design tool will give you a warning when the image becomes too pixilated for the desired application.
For customer-uploaded photos, try to choose high-quality images with fine detail and large file sizes that have not been compressed. A non-compressed image will reduce artifacts and pixilation while fewer lines will cut down on analog noise and produce an overall cleaner image.
How long do HP Wall Art products last?
It will depend on the material used and the printer used to produce the wallcovering. Wall Coverings and Wall Posters are printed on HP PVC-free Wall Paper with HP latex technology which has Indoor display permanence up to 20 years.
*The display permanence for HP latex inks is rated for interior displays, away from direct sunlight by HP Image Permanence Lab.
What content can I use?
Your have the option to shop from our selection of images with the freedom of no licensing or copyright issues for yourself, as we have this sorted for you.
If you choose to supply your own image, you must own the license and rights for the content that you upload. Your own personal images are completely fine, but when choosing an image from the internet we recommend you check the licenseing rights to that image to ensure you are not infringing on any copyright laws.
Orders & Shipping
How long does it take to print an order?
We will endeavour to print your order within 2 business days. If we need to make adjustments to your image, we will notify you but this may add an extra day or two to the process.
When can I expect my order?
We will send your order as soon as it has completed printing. Depending on your shipping details, you should see your order within 10 business days.
Do you offer Click & Collect?
If you're located in or around Townsville area, we sure do! Our office is located in Townsville, North Queensland - so if you're a local, feel free to place your order and pick up in store. Or even better, come in for a chat and see what else we can do for you.
What do I need to do to prepare my wall before application?
For wallpaper and posters, the wall surface should be:
• Free of mildew, grease, or other stains
For best results, apply your Wall Covering or Wall Poster to a wall surface that has been painted with one coat of primer and one coat of latex paint. If the paint is old or flaking, priming is highly recommended. Old wallpaper and adhesive should be removed by sanding or adhesive remover and primer should be applied to the clean, smooth wall surface prior to application.
Applying a Wall Covering or Wall Poster to paneling or a wall currently covered with wallpaper is not recommended.
Where's the starting point in applying wallpaper?
Panel numbers are printed at the bottom of each strip. Apply the panels in numerical order following the wetting and booking process described in the installation instructions included in the product package.
IMPORTANT: Please note that the application process is not from one end to the other but rather begins in the middle of the wall. It is critical that you check the instructions to verify the placement of the first panel.
What's the best way to apply wallpaper around doors and windows?
There are some tricks to applying your project. If the panel covers a portion of wall with a door, window, or fixture:
• Use a straightedge to push the panel flush against the wall or the obstruction.
• Use a utility knife to cut away excess material around the object leaving enough material that it hangs just slightly over the obstruction.
• Use a flathead screwdriver or other flat tool to tuck the excess material behind the obstruction.
How do I remove Your Wall wallpaper?
To remove Your Wall PVC Free wallpaper:
• Use a sponge and water to thoroughly wet the wall art.
• Once the wall art is wet, peel it from the wall (if it sticks use additional water).
• Clean off the residual paste with a sponge and water.
Environment & Safety
How safe is it in terms of environmental health?
HP Posters and Wall Coverings printed on HP PVC-free Wall Paper with latex inks, are approved according to health-related environmental criteria. There’s no odour, printed panels are GREENGUARD Children & Schools CertifiedSM and meet AgBB criteria for health-related evaluation of VOC emissions of indoor building products.
• HP PVC-free Wall Paper printed with HP Latex Inks are GREENGUARD Children & Schools Certified.SM See: www.greenguard.org
• The Committee for Health-related Evaluation of Building Products, AgBB, establishes the fundamentals for a uniform and reproducible health-related evaluation of building products in Germany, including criteria for testing and an evaluation scheme for health-related evaluation of volatile organic compound (VOC) emissions from building products used for application indoors.
Are HP PVC Free Wallpaper products flame resistant?
Yes. HP Wall Coverings and Wall Posters are printed on HP PVC-free Wall Paper which carries the following flame certifications: B1, EN13501 and Class A, as well as French M1.
Who can I contact if I have any issues?
For issues regarding your order, image selection, or your account, please contact the Your Wall team at firstname.lastname@example.org, or call us on 1300 889 194.